Online Reputation Management Tools

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​ Trusted by 200K+ brands, agencies, politicians and businesses of all size Social Media MonitoringRankur is a top rated tool for monitoring social media like Facebook, Twitter, YouTube, Google+, Instagram, LinkedIn and many more. Discover conversations about your business, your products, your managers and react in real time with Rankur. Start now Social Media ManagementManage any company page straight from Rankur. Schedule posts, respond to customers and leads from one single place. Improve your customer care with our powerful and affordable tools. Start now White Label & RebrandingWant to have your own software tool? Use Rankur under your own brand and present your own reputation management portal to your clients. Pay low, fixed fee and bill as much as you’d like. Get all the power of Rankur under your name – listening tool, data analysis & reports, email alerts, custom dashboards. Translation available to any language. Start now Web MonitoringListen to the entire web – monitor news, blogs, and social media networks. Our crawler scans more than 100M web pages per day and extracts conversations, comments, articles and online reviews. With Rankur you’ll stay on top of anything that happens on the entire Web. Start exploring now Analytics and ReportsUnderstand your audience by detailed demographic drill down and design your own live dashboards and reports. Data is divided into language, positivity, gender, age group, geolocation topic trends and more. Display them on TV screens or use them to create the perfect presentation. Start now Technology and Application Programming InterfaceOur team develops advanced artificial intelligence technologies for text analysis and opinion mining. Our algorithms extract sentiment (positivity), topics and concepts from text in multiple languages. You can benefit from Rankur by accessing it web application as well as using our API. Sign up now Social Media Monitoring Rankur monitors online reviews, blogs, news, forums and social networks. Our tool performs text analysis and extracts sentiment, as well as opinions. It measures the quantity and quality of the conversations, analyzes the demographic profile of the audience, gives you the possibility to manage your social profiles and perform you campaign from within our engagement calendar. Rankur also offers identification of community leaders and facilitates the analysis of your customers’ behavior and engagement. Monitoring and managing your online reputation is vital for your offline reputation. Rankur protects your brand, personal name, CEO’s name and improves your overall performance on the web. Sign up for free and start monitoring your most valuable asset now! Check out our white label options to improve your brand identity and offer unique services to your clients. Online Reputation Management Fact: 75% of online users are more likely to click on a negative search result than on a positive one. Because of social media, it is now easy for everyone to spread negative content. How can you protect your name, your business, and your reputation? Rankur is a tool for monitoring, measurement and management of your reputation online. Rankur helps you identify leads and opinion leaders, lets you engage with online communities and tracks your success. Protect your most valuable asset – your reputation with us. Sign up for free and get your brand or personal name’s reputation analysis in a minute. Our white label plan lets you brand the software with your URL, logo, contact info and corporate design. You obtain a reputation management portal to collaborate with your clients and team mates. Rankur is an integrated solution for online listening, campaign management and team workflow. Your reputation can make or break your business. A business’ reputation is not only how it is spoken of by friends over coffee, but also how strangers rely on each other’s experiences through online reviews. According to a study cited by Forbes, 88% of customers trust online reviews as much as recommendations from people they know. Your online reputation, whether it is positive, negative, or nonexistent, is currently having an enormous impact on how your business is perceived by potential customers. According to the same study, 85% of consumers report that they read up to 10 online reviews before they trust a business. This is especially true of reviews covering doctors, dentists, tradesmen, and hotels which all come right after restaurants as being the most researched and review dependent businesses. Local businesses, moreover, are particularly impacted by online reviews with 70% of consumers relying on online searches to find a local business. Paying attention to, and managing your online reputation, can not only increase trust and visibility in your business, but also has an impact on your bottom line. Harvard Business School reports that a one-star increase on Yelp leads to a 5-9 percent increase in revenue. If you are not actively managing your reputation, these are well researched numbers that should not be ignored. Fortunately, RenegadeWorks can provide your business with online reputation management tools that make managing your reviews quick and easy. Online Reputation Management Fact: 75% of online users are more likely to click on a negative search result than on a positive one. Because of social media, it is now easy for everyone to spread negative content. How can you protect your name, your business, and your reputation? Rankur is a tool for monitoring, measurement and management of your reputation online. Rankur helps you identify leads and opinion leaders, lets you engage with online communities and tracks your success. Protect your most valuable asset – your reputation with us. Sign up for free and get your brand or personal name’s reputation analysis in a minute. Our white label plan lets you brand the software with your URL, logo, contact info and corporate design. You obtain a reputation management portal to collaborate with your clients and team mates. Rankur is an integrated solution for online listening, campaign management and team workflow. The internet and social media have made online reputation management a very real concern. The good news is that there’s now effective software, apps and online reputation management tools that can help with reputation management. It takes time to repair a blemished reputation and remove unwanted scars, so you should get started now in managing it. Here a list of essential tools for your Online Reputation Management (ORM) – The second major function our business reputation management tools provide is that it gives your customers a direct and easy to submit feedback. Our software allows you to request feedback from customer by reaching out to them by text message, email, through your website, ordering system, social media or through printed materials. Customers then use our application to review their experience with your business. The feedback is segmented into three separate categories based on that customer’s experience. These are: promoters, passives, or detractors. Promoters Promoters are customers who had a positive experience with your business. These are the most important customers that should be leaving reviews for your business. They are, however, 50% less likely to leave a review than a customer who had a negative experience. This means that your online reputation may not accurately represent all of your customers’ experiences. With RenegadeWorks’ internet reputation management software, we help you target all of your customers and give those that had a positive experience an easy avenue to leave their reviews. Once a promoter selects that category, you receive the feedback that a customer had a positive experience and the customer is directed to Google Reviews so they can tell others about their positive experience. Every review website has different policies. Not all of the positive reviews may be posted and review companies are constantly updating their algorithms that could impact your visible reviews. That increases the importance to provide your promoter customers an easy avenue to review your business so more of them do so. Passives Passives are customers who, while did not have an overwhelmingly positive experience, did not have a negative one either. They provide their feedback and are encouraged to follow your business on social media so they can stay up to date with your business. Not only does this grow your social media following, but once they are connected to your business, they will then see updates on your business that will, hopefully, turn them into promoters using these business reputation management tools. Detractors Detractors are customers who had a negative experience with your business. They are given a space to write out their negative experience and send it directly to you. This allows the customer to vent to the business owner before they post a review online. Remember, a customer with a negative experience is 50% more likely to post a review than a customer with a positive experience. No one, however, can prevent all negative reviews, but our online reputation management software does allow a closer and more direct way for customers to directly communicate with you so any issues the customer had can be addressed before the customer posts a review for the world to see. The first major function our business reputation management software provides is that it gathers reviews from over 100 sites allowing you to see what customers are saying about your business in one easy to access place. The software also automatically updates providing you notice of new reviews within 24 to 48 hours a new review posted on any of those sites. Our review monitoring service can save you and your staff hours upon hours of time searching many different sites while trying to stay on top of your online reputation. Also, by tracking your reviews with our online reputation monitoring software, you will be able quickly respond to negative reviews. Most review sites allow business owners to directly respond to negative reviews for potential customers to see. This shows your potential customers that you care about their issues and that you work hard to respond to any issues that may crop up. Finally, reviews and reputation monitoring allows you to see positive reviews as they come in so you can promote them on social media, allowing greater exposure for those customers who had a positive experience with your business. All of our online reputation management tools are designed to work flawlessly together. You have selected the maximum of 4 products to compare Add to Compare RepuSure by Reputation.ca (1 review) Visit Website RepuSure White Label software provides a turn-key online reputation management solution. Your customers want online reputation management and with our software and your expertise, you can provide them a solution. RepuSure allows individuals and brands to monitor, measure and improve their Google search results. See Google results in different locations, see how links move within your results and know when new links affect your reputation. Learn more about RepuSure RepuSure White Label software provides a turn-key online reputation management solution. Learn more about RepuSure RepuSure by Reputation.ca (1 review) Visit Website RepuSure White Label software provides a turn-key online reputation management solution. Your customers want online reputation management and with our software and your expertise, you can provide them a solution. RepuSure allows individuals and brands to monitor, measure and improve their Google search results. See Google results in different locations, see how links move within your results and know when new links affect your reputation. Learn more about RepuSure RepuSure White Label software provides a turn-key online reputation management solution. Learn more about RepuSure You have selected the maximum of 4 products to compare Add to Compare Reputation Loop by Reputation Loop (20 reviews) Visit Website Reputation Loop is a complete Reputation Management and Monitoring Platform designed for local business owners. The Automated Customer Feedback Loop helps owners generate fresh feedback from recent customers, providing them with an instant snapshot of how the business is doing down to a granular level. Negative feedback is flagged and routed directly to a supervisor or owner, while customers who've left positive feedback are asked to share their experience online, creating 5-star reviews. Learn more about Reputation Loop Reputation marketing platform that gathers feedback from your customers and turns it into 5-star reviews online. Learn more about Reputation Loop Reputation Loop by Reputation Loop (20 reviews) Visit Website Reputation Loop is a complete Reputation Management and Monitoring Platform designed for local business owners. The Automated Customer Feedback Loop helps owners generate fresh feedback from recent customers, providing them with an instant snapshot of how the business is doing down to a granular level. Negative feedback is flagged and routed directly to a supervisor or owner, while customers who've left positive feedback are asked to share their experience online, creating 5-star reviews. Learn more about Reputation Loop Reputation marketing platform that gathers feedback from your customers and turns it into 5-star reviews online. Learn more about Reputation Loop Keeping up with your online reputation is crucial to being a successful business, but with all of the online channels that exist today, there’s a lot to keep track of. The good news is, there are plenty of online reputation management tools that can simplify the process for you and reduce the amount of time it takes. In this post we’ll go over three free and two paid online reputation management tools to help you more efficiently build and maintain a positive image for your business. Reputation management refers to the influencing and controlling of an individual's or group's reputation. Originally a public relations term, the growth of the internet and social media, along with reputation management companies, have made search results a core part of an individual's or group's reputation. Online reputation management, sometimes abbreviated as ORM, focuses on the management of product and service search website results. Ethical grey areas include mug shot removal sites, astroturfing review sites, censoring negative complaints, and using search engine optimization tactics to influence results. RepuSure White Label software provides a turn-key online reputation management solution. Your customers want online reputation management and with our software and your expertise, you can provide them a solution. RepuSure allows individuals and brands to monitor, measure and improve their Google search results. See Google results in different locations, see how links move within your results and know when new links affect your reputation. Learn more about RepuSure RepuSure White Label software provides a turn-key online reputation management solution. Learn more about RepuSure Today, guest sentiment analysis matters and their opinions are all out in the open, thanks to the numerous review sites out there. People talk about their wants and a huge number of people want the same thing, hence being transparent is a necessity for hotels. RateGain’s tool is a very useful tool in this regard, as it helps us to identify these requirements. By using it, we are able to analyze our guest’s sentiments and accordingly cater to their exact requirements. Stavros Drakou Director Cyprotels Hotels and Resorts, Cyprus The maturity of digital portals and a plethora of social forums today have made information transparent and accessible in a few clicks. The core challenge is to determine the level of discretion when it comes to sharing data online, and a smart tool like from RateGain makes that easy for us. RateGain team has done a great job in managing our hotel’s online reputation. Trisna Widia Corporate Internet Marketing & E-Commerce Manager Prime Plaza Hotels and Resorts, Indonesia Guests share their feedback on review sites, OTAs and on social media. Instant data analysis is essential for both marketing and operational teams. RateGain’s tools help hoteliers create integrated guest experiences. Each guest must be seen an individual. Richard Lewis Chief Excecutive Officer Landmark Hotels, Dubai We are using RateGain’s tools for Rate Intelligence, Channel Distribution, and Online Reputation Management. All the tools are smart and easy to use. RateGain team is very helpful and we are very happy to share our experience with other hotels as well. Tran Quynh Chi Director of Sales and Marketing Hotel Continental Saigon Reputation Loop is a complete Reputation Management and Monitoring Platform designed for local business owners. The Automated Customer Feedback Loop helps owners generate fresh feedback from recent customers, providing them with an instant snapshot of how the business is doing down to a granular level. Negative feedback is flagged and routed directly to a supervisor or owner, while customers who've left positive feedback are asked to share their experience online, creating 5-star reviews. Learn more about Reputation Loop Reputation marketing platform that gathers feedback from your customers and turns it into 5-star reviews online. Learn more about Reputation Loop Specifically, reputation management involves the monitoring of the reputation of an individual or a brand on the internet, addressing content which is potentially damaging to it, and using customer feedback to try to solve problems before they damage the individual's or brand's reputation. A major part of reputation management involves suppressing negative search results, while highlighting positive ones. For businesses, reputation management usually involves an attempt to bridge the gap between how a company perceives itself and how others view it. The world has gone digital. Your brand name lives online, accessible anywhere in the world. As a result, your brand's online reputation is subject to what web users think about it. Reviews, social media posts, and forum comments can impact your reputation either positively or negatively, and these can come from users anywhere online. Protecting and building your brand now means monitoring all those sources, to find out exactly what people think about you. The Brand Grader gives you an introduction to this, and more powerful media monitoring tools like Mention help you take reputation management further. Google is always expanding its tools and applications, but Google Alerts is one that’s actually been around for a while, and it’s still one of the most effective tools for online reputation management. Set up alerts for any search terms you want, such as your company name or targeted phrases relevant to your niche, then specify the types of results you want and how often. You can even get alerts as mentions occur for real-time online reputation management. Google sends alerts directly to you in an email digest, so there’s no ongoing legwork involved. Google Alerts, like most things Google, is free. You have selected the maximum of 4 products to compare Add to Compare Reputami by Reputami (0 reviews) View Profile Reputami offers online reputation management for the hospitality industry with review management, semantic analytics & guest profiles. Learn more about Reputami Reputami offers online reputation management for the hospitality industry with review management, semantic analytics & guest profiles. Learn more about Reputami Reputami by Reputami (0 reviews) View Profile Reputami offers online reputation management for the hospitality industry with review management, semantic analytics & guest profiles. Learn more about Reputami Reputami offers online reputation management for the hospitality industry with review management, semantic analytics & guest profiles. Learn more about Reputami Reputami offers online reputation management for the hospitality industry with review management, semantic analytics & guest profiles. Learn more about Reputami Reputami offers online reputation management for the hospitality industry with review management, semantic analytics & guest profiles. Learn more about Reputami While it can be tempting to rush through handling your online reputation, take you from time. The time you spend monitoring and actively focusing on your reputation is an investment in your business. If you find yourself struggling to properly handle your online reputation management on your own, there are plenty of services out there that will assist you. However, it's important to assess each of them, paying close attention to each company's reputation. If they have a bad wrap, how can you expect them to manage yours? Jakub July 8, 2016 Reply Hi Kathleen, that’s an interesting compilation! A tool monitoring online reputation is a must-have for every brand that cares about their digital presence. Unfortunately, there are still some of them who say they don’t find value in such tools and put themselves at risk of a potential damage to their brand image. There are enough tools available on the market for businesses to find the one that suits their needs most. Another one I’d like to draw your attention to is https://brand24.com. Apart from social media monitoring being its most important feature, it can be really helpful when it comes to lead generation or online reputation management too. What can certainly be considered another cool factor is the Slack integration which means that Slack users, and I know there are plenty of them worldwide, can access to their most valuable mentions directly within a Slack channel they choose. Hi Kathleen, that’s an interesting compilation! A tool monitoring online reputation is a must-have for every brand that cares about their digital presence. Unfortunately, there are still some of them who say they don’t find value in such tools and put themselves at risk of a potential damage to their brand image. There are enough tools available on the market for businesses to find the one that suits their needs most. Another one I’d like to draw your attention to is https://brand24.com. Apart from social media monitoring being its most important feature, it can be really helpful when it comes to lead generation or online reputation management too. What can certainly be considered another cool factor is the Slack integration which means that Slack users, and I know there are plenty of them worldwide, can access to their most valuable mentions directly within a Slack channel they choose. RepuSure White Label software provides a turn-key online reputation management solution. Your customers want online reputation management and with our software and your expertise, you can provide them a solution. RepuSure allows individuals and brands to monitor, measure and improve their Google search results. See Google results in different locations, see how links move within your results and know when new links affect your reputation. Learn more about RepuSure More than likely today, a person looking to engage with your organization is going to learn about your organization online. Therefore it is paramount that you are proactive about monitoring your online reputation. Here are some tools that can help you in the process. For more information about online reputation management or to learn more about Future Point of View, please visit FPOV.com You have selected the maximum of 4 products to compare Add to Compare Falcon.io by Falcon.io (1 review) Visit Website Falcon.io is how brands take control of their reputation management. It combines tools for social media listening, including sentiment analysis, with a centralized customer profile hub. By monitoring social and online conversations, brands can detect and react to relevant comments. All social mentions are listed in the individual customer's profile. Equipped with these insights, brands can target campaigns or swiftly respond to customers using Falcon's publishing capabilities. Learn more about Falcon.io Brand reputation management is made simpler on an integrated social media management and CX platform. Learn more about Falcon.io Falcon.io by Falcon.io (1 review) Visit Website Falcon.io is how brands take control of their reputation management. It combines tools for social media listening, including sentiment analysis, with a centralized customer profile hub. By monitoring social and online conversations, brands can detect and react to relevant comments. All social mentions are listed in the individual customer's profile. Equipped with these insights, brands can target campaigns or swiftly respond to customers using Falcon's publishing capabilities. Learn more about Falcon.io Brand reputation management is made simpler on an integrated social media management and CX platform. Learn more about Falcon.io Falcon.io is how brands take control of their reputation management. It combines tools for social media listening, including sentiment analysis, with a centralized customer profile hub. By monitoring social and online conversations, brands can detect and react to relevant comments. All social mentions are listed in the individual customer's profile. Equipped with these insights, brands can target campaigns or swiftly respond to customers using Falcon's publishing capabilities. Learn more about Falcon.io Brand reputation management is made simpler on an integrated social media management and CX platform. Learn more about Falcon.io Google Alerts is another free online tool for managing your online reputation. This site allows you to type in a specific word, phrase, or topic about which you would like to be alerted. Whenever new search results are published that contain that word, phrase, or topic, Google Alerts will send you an email. For online reputation management, you could set an alert for any time your business name is mentioned online, or even for whenever your specific product names are mentioned. Grow Your Customer RelationshipsCustomers are the lifeblood of your business. But in today’s glut of communications overload, its more challenging than ever to get your message through. At the same time, customers are getting more savvy, fragmented and unpredictable. Your business needs to actively grow new customer relationships and maintain existing ones to be sustainable and thrive. RenegadeWorks online reputation management software and referral marketing software helps you do this. Gather Actionable FeedbackRenegadeWorks is optimized to get your customers responding. With one click they tell you exactly where they stand. Then written comments allow you to uncover unknown factors in your business. RenegadeWorks also gathers reviews from across the web so you know whats being said and can respond quickly. Standout OnlineHappy customers are encouraged to leave online reviews about your business. This helps you rank higher in search engines and ensures you look good at the top. At the same time you can capture negative customer experiences privately to help prevent bad reviews. Get Customers TalkingWord-of-mouth is still one of the best forms of marketing. With RenegadeWorks you can get your customers referring their friends and family members to learn more about you. The best part about this is that the system handles it all for you. No more awkward conversations or pushy tactics to try and generate referral business. Build Repeat BusinessMany businesses focus too much on acquiring new customers. This is up to 7x more expensive than bringing existing customers back. RenegadeWorks allows you to easily schedule special promotions to encourage repeat transactions from previous buyers. Monitor Customer TrendsComplete reporting allows you to track customer events over time and on a daily basis. Get automated notifications or login for comprehensive charts that show the heartbeat of your business. From Mediocrity to ExcellenceRenegadeWorks online reputation management software and referral marketing software is optimized to help your business perform. Each module is engineered to seamlessly integrate into your existing workflows and applications. Its time to stop accepting second-rate results and Go Renegade. Get a Free Demo » Talkwalker's Free Social Search let's you dig deeper into your reputation management so you can quickly see sentiment towards your brand, products or services over the last 7 days and understand exactly what posts, tweets and articles are driving social discussion about your brand. Data coverage spans both social networks and over 150 million websites so you get a full view of brand reputation across social, online news, blogs, forums and more. There's no limit to the number of searches you conduct and you get results back in seconds so you can monitor your online reputation in real-time. Rankur is a tool for monitoring, measurement and management of your reputation online. Rankur helps you identify leads and opinion leaders, lets you engage with online communities and tracks your success. Protect your most valuable asset – your reputation with us. Sign up for free and get your brand or personal name’s reputation analysis in a minute. If your brand is active on social media, it's very likely that you've had to deal with online reputation management in some form or other. As we recently showed, 86% of people will hesitate to purchase products or services from a business that has negative online reviews, so the impact of what your consumers are saying about you online couldn't be bigger. Many brands have caught on and they're working continuously on improving reputation with customers. You have selected the maximum of 4 products to compare Add to Compare eEndorsements.com by eEndorsements (2 reviews) View Profile eEndorsements, a complete online reputation management solution. Capture valuable feedback, engage prospects and own search results Learn more about eEndorsements.com eEndorsements, a complete online reputation management solution. Capture valuable feedback, engage prospects and own search results Learn more about eEndorsements.com eEndorsements.com by eEndorsements (2 reviews) View Profile eEndorsements, a complete online reputation management solution. Capture valuable feedback, engage prospects and own search results Learn more about eEndorsements.com eEndorsements, a complete online reputation management solution. Capture valuable feedback, engage prospects and own search results Learn more about eEndorsements.com eEndorsements, a complete online reputation management solution. Capture valuable feedback, engage prospects and own search results Learn more about eEndorsements.com eEndorsements, a complete online reputation management solution. Capture valuable feedback, engage prospects and own search results Learn more about eEndorsements.com You have selected the maximum of 4 products to compare Add to Compare Optimum Feedback by Optimum Feedback (0 reviews) View Profile A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. Learn more about Optimum Feedback A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. Learn more about Optimum Feedback Optimum Feedback by Optimum Feedback (0 reviews) View Profile A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. Learn more about Optimum Feedback A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. Learn more about Optimum Feedback A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. Learn more about Optimum Feedback A reputation management solution for online reviews, customer feedback and local search optimization for 'real-world' businesses. Learn more about Optimum Feedback You have selected the maximum of 4 products to compare Add to Compare RenegadeWorks by RenegadeWorks (0 reviews) View Profile RenegadeWorks combines customer feedback, online reputation management and referrals marketing to drive new and repeat business. Learn more about RenegadeWorks RenegadeWorks combines customer feedback, online reputation management and referrals marketing to drive new and repeat business. Learn more about RenegadeWorks RenegadeWorks combines customer feedback, online reputation management and referrals marketing to drive new and repeat business. Learn more about RenegadeWorks RenegadeWorks combines customer feedback, online reputation management and referrals marketing to drive new and repeat business. Learn more about RenegadeWorks You have selected the maximum of 4 products to compare Add to Compare Reputicity by Reputicity (0 reviews) View Profile An online reputation management solution built for restaurants to drive revenue, improve customer experience, and increase ratings. Learn more about Reputicity An online reputation management solution built for restaurants to drive revenue, improve customer experience, and increase ratings. Learn more about Reputicity Reputicity by Reputicity (0 reviews) View Profile An online reputation management solution built for restaurants to drive revenue, improve customer experience, and increase ratings. Learn more about Reputicity An online reputation management solution built for restaurants to drive revenue, improve customer experience, and increase ratings. Learn more about Reputicity An online reputation management solution built for restaurants to drive revenue, improve customer experience, and increase ratings. Learn more about Reputicity An online reputation management solution built for restaurants to drive revenue, improve customer experience, and increase ratings. Learn more about Reputicity You have selected the maximum of 4 products to compare Add to Compare uReview.me by uReview.me (0 reviews) View Profile A reputation management platform that helps businesses monitor customer satisfaction, collect feedback and generate online reviews. Learn more about uReview.me A reputation management platform that helps businesses monitor customer satisfaction, collect feedback and generate online reviews. Learn more about uReview.me uReview.me by uReview.me (0 reviews) View Profile A reputation management platform that helps businesses monitor customer satisfaction, collect feedback and generate online reviews. Learn more about uReview.me A reputation management platform that helps businesses monitor customer satisfaction, collect feedback and generate online reviews. Learn more about uReview.me A reputation management platform that helps businesses monitor customer satisfaction, collect feedback and generate online reviews. Learn more about uReview.me A reputation management platform that helps businesses monitor customer satisfaction, collect feedback and generate online reviews. Learn more about uReview.me ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. Learn more about ReviewTrackers You have selected the maximum of 4 products to compare Add to Compare ReviewTrackers by ReviewTrackers (18 reviews) Visit Website ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. Learn more about ReviewTrackers Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights. Learn more about ReviewTrackers ReviewTrackers by ReviewTrackers (18 reviews) Visit Website ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. Learn more about ReviewTrackers Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights. Learn more about ReviewTrackers ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. Learn more about ReviewTrackers Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights. Learn more about ReviewTrackers Reputation Loop is a complete Reputation Management and Monitoring Platform designed for local business owners. The Automated Customer Feedback Loop helps owners generate fresh feedback from recent customers, providing them with an instant snapshot of how the business is doing down to a granular level. Negative feedback is flagged and routed directly to a supervisor or owner, while customers who've left positive feedback are asked to share their experience online, creating 5-star reviews. Learn more about Reputation Loop To truly improve your reputation, you need to start actively monitoring your brand. This means tracking conversations anywhere online, to ensure you understand what people say about you. Next, take the information you learn from brand monitoring and use it to build your brand. This includes responding to social media mentions in real time, looking for powerful influencers to spread the word about you, and monitoring your competitors to learn from their strategy. To begin, take a look at this 5-Step Reputation Management Plan. It'll help you identify where to monitor your reputation, and how to begin improving it. The practice of reputation management raises many ethical questions. It is widely disagreed upon where the line for disclosure, astroturfing, and censorship should be drawn. Firms have been known to hire staff to pose as bloggers on third party sites without disclosing they were paid, and some have been criticized for asking websites to remove negative posts. The exposure of unethical reputation management can itself be risky to the reputation of a firm that attempts it. Very useful article. Great help for everyone who starts managing online reputation. It’s so good to know good tools from the beginning. But I think that here one is missing. BRAND24 which is really easy to use, nice, and efficient tool for social listening. It’s really helpful and beautiful solution for managing online reputation, internet monitoring, and analyses. And I think that would be my first suggestion for beginners. Recommend trying! Online review monitoring of general and industry-specific sites is part of the Reputation.com toolset. Other pieces include social media management, engagement tools for posting, a reputation score, and a physical kiosk for obtaining in-store reviews. Price: Self-managed program is approximately $67 per month. A managed service program with consulting is available for multiple locations. – Finally, reviews and reputation monitoring allows you to see positive reviews as they come in so you can promote them on social media, allowing greater exposure for those customers who had a positive experience with your business. All of our online reputation management tools are designed to work flawlessly together. Sprout is a great tool to track misspellings of your brands name, mentions without being tagged and conversations about important keywords within your industry. But before we get too in-depth about the tools you can use to better manage your online reputation, we need to discuss what defines social media reputation management. Whereas, off-line reputation management refers to the process of managing public perception of a said entity out-side the digital sphere using select clearly defined controls and measures towards a desired result ideally representing what stake-holders think and feel about that entity. Wherein, the most popular controls for off-line reputation management include social responsibility, media visibility, press releases in print media and sponsorship amongst related tools. We are using RateGain’s tools for Rate Intelligence, Channel Distribution, and Online Reputation Management. All the tools are smart and easy to use. RateGain team is very helpful and we are very happy to share our experience with other hotels as well. Last week I spent Wednesday at ad:tech in London where I spoke about advanced analytics and online reputation management. I thought the online reputation stuff would make a good Monday morning post. The audience was mainly brand and advertising people so I didn't assume too much knowledge of SEO or ORM, but instead ran through why you would want to monitor for your brand, how to determine if something is going to be a problem and some tips and tricks we've picked up along the way. I wanted to start with something topical so I used some examples from London Fashion Week (including brands and models) to demonstrate the impact of news events (interestingly, I found no significant correlation between spikes in search volume for the brands or models during fashion week). Some firms practice ethical forms of reputation management. Google considers there to be nothing inherently wrong with reputation management, and even introduced a toolset in 2011 for users to monitor their online identity and request the removal of unwanted content. Many firms are selective about clients they accept. For example, they may avoid individuals that committed violent crimes that are looking to push information about their crimes lower on search results. The goal of online reputation tools is to keep track of what is being said about your business online. In today’s digital world, there are a number of ways that your business can show up on the web. There’s Facebook reviews, social media comments, online customer reviews, digital directory ratings, and even local bloggers who may mention you in their posts—just to name a few. Fortunately, there are a few tools that can simplify online reputation management. Some are free, others are not, but all will drastically reduce the time you spend managing your brand online. There are many tools you can use to check and monitor your reputation, and what I don’t want to do is rehash the ones you’ve already read about ad nauseam (Google Alerts, the social media monitoring soup du jour, etc.). The list I’ve compiled below contains five tools to check your reputation in ways you might not have considered. Let’s get started. Online reputation management, sometimes abbreviated as ORM, focuses on the management of product and service search results within the digital space. A variety of electronic markets and online communities like e-Bay, Amazon and Alibaba have ORM systems built in, and using effective control nodes these can minimize the threat and protect systems from possible misuses and abuses by malicious nodes in decentralized overlay networks. The task seems daunting. You have so many presences on the web, so many social profiles, so many contacts, and maybe you’ve even published hundreds of articles on various websites. And that’s only the part that you’ve been in control of. The only solution is to proactively manage your online reputation. But you don’t have to spend hundreds or thousands of dollars—we’ve rounded up 25 free, really cheap and pretty neat tools you can use to help you manage what’s floating around the web about you. We know we’re probably missing a few gems, so share your favorite free and cheap apps for monitoring your reputation with us in the comments! Tools like Trackur, Reputology, and Reputation.com, allow you to track brand mentions online. If you are on a tight budget, there are also a number of free tools you can use. You have selected the maximum of 4 products to compare Add to Compare BirdEye by BirdEye (16 reviews) View Profile Helps businesses collect, monitor and market customer reviews to manage online reputation and improve customer experience. Learn more about BirdEye Helps businesses collect, monitor and market customer reviews to manage online reputation and improve customer experience. Learn more about BirdEye BirdEye by BirdEye (16 reviews) View Profile Helps businesses collect, monitor and market customer reviews to manage online reputation and improve customer experience. Learn more about BirdEye Helps businesses collect, monitor and market customer reviews to manage online reputation and improve customer experience. Learn more about BirdEye Helps businesses collect, monitor and market customer reviews to manage online reputation and improve customer experience. Learn more about BirdEye Helps businesses collect, monitor and market customer reviews to manage online reputation and improve customer experience. Learn more about BirdEye You have selected the maximum of 4 products to compare Add to Compare NiceJob by NiceJob (13 reviews) View Profile We help service companies build an awesome reputation, get more reviews and win more sales online. Learn more about NiceJob We help service companies build an awesome reputation, get more reviews and win more sales online. Learn more about NiceJob NiceJob by NiceJob (13 reviews) View Profile We help service companies build an awesome reputation, get more reviews and win more sales online. Learn more about NiceJob We help service companies build an awesome reputation, get more reviews and win more sales online. Learn more about NiceJob We help service companies build an awesome reputation, get more reviews and win more sales online. Learn more about NiceJob We help service companies build an awesome reputation, get more reviews and win more sales online. Learn more about NiceJob Cloud90 by Cloud90 (2 reviews) View Profile Cloud90 is more than just a social monitoring platform, it's the perfect service to monitor your brand's online reputation. Learn more about Cloud90 Cloud90 is more than just a social monitoring platform, it's the perfect service to monitor your brand's online reputation. Learn more about Cloud90 Cloud90 is more than just a social monitoring platform, it's the perfect service to monitor your brand's online reputation. Learn more about Cloud90 Cloud90 is more than just a social monitoring platform, it's the perfect service to monitor your brand's online reputation. Learn more about Cloud90 You have selected the maximum of 4 products to compare Add to Compare Pivot by Pivot Five Stars (0 reviews) View Profile A reputation solution to help business owners gain five star reviews, grow testimonials, and increase online rankings. Learn more about Pivot A reputation solution to help business owners gain five star reviews, grow testimonials, and increase online rankings. Learn more about Pivot Pivot by Pivot Five Stars (0 reviews) View Profile A reputation solution to help business owners gain five star reviews, grow testimonials, and increase online rankings. Learn more about Pivot A reputation solution to help business owners gain five star reviews, grow testimonials, and increase online rankings. Learn more about Pivot A reputation solution to help business owners gain five star reviews, grow testimonials, and increase online rankings. Learn more about Pivot A reputation solution to help business owners gain five star reviews, grow testimonials, and increase online rankings. Learn more about Pivot Managing your online reputation is critical today. Anyone, anywhere can pretty much publish anything they want about you at any time. Sure, you can try to remedy issues when you’re aware of them—and that’s exactly where online reputation monitoring comes in. Because if you don’t know it’s there, you can’t address it. Social Media Monitoring Rankur monitors online reviews, blogs, news, forums and social networks. Our tool performs text analysis and extracts sentiment, as well as opinions. It measures the quantity and quality of the conversations, analyzes the demographic profile of the audience, gives you the possibility to manage your social profiles and perform you campaign from within our engagement calendar. Rankur also offers identification of community leaders and facilitates the analysis of your customers’ behavior and engagement. Monitoring and managing your online reputation is vital for your offline reputation. Rankur protects your brand, personal name, CEO’s name and improves your overall performance on the web. Sign up for free and start monitoring your most valuable asset now! Check out our white label options to improve your brand identity and offer unique services to your clients. RenegadeWorks provides you and your customers an easier way to interact and build a stronger relationship. It allows you to see what customers actually think of your business in real time and to address issues that need to be corrected right away. You can then directly communicate with a customer who had a negative experience, allowing you to capture the negative experience before the customer takes to social media while also giving customers who had a positive experience an easy avenue in which to share that positive experience. Through our internet reputation management software software, we can help you to manage your business’ online reputation to make sure potential customers have an accurate picture of how your current customers actually feel. Hotel Reputation management is a key function with dedicated groups of experts aligned to regularly monitor all social media channels & review sites, analyse guest feedback, respond to comments and taking rectifying steps for negative feedback. As more and more guests rely on hotel reviews before making a booking, it is essential that ORM becomes a part of hotel marketing . Hotel Reputation Management has gained far more importance in the current era and the practice is now an indispensable tool for measuring guest satisfaction. Social media reputation management is the process of tracking, monitoring and ultimately eliminating negative social media material about your brand to improve your name or standing. If done properly, social media reputation management builds your credibility to customers, which strengthens their trust in your brand. There are enough tools available on the market for businesses to find the one that suits their needs most. Another one I’d like to draw your attention to is https://brand24.com. Apart from social media monitoring being its most important feature, it can be really helpful when it comes to lead generation or online reputation management too. What can certainly be considered another cool factor is the Slack integration which means that Slack users, and I know there are plenty of them worldwide, can access to their most valuable mentions directly within a Slack channel they choose. Falcon.io is how brands take control of their reputation management. It combines tools for social media listening, including sentiment analysis, with a centralized customer profile hub. By monitoring social and online conversations, brands can detect and react to relevant comments. All social mentions are listed in the individual customer's profile. Equipped with these insights, brands can target campaigns or swiftly respond to customers using Falcon's publishing capabilities. Learn more about Falcon.io Cloud marketing system for professional marketers. Offers social content management, social insights, and campaigns optimization tools. Learn more about Social Operating Platform Cloud marketing system for professional marketers. Offers social content management, social insights, and campaigns optimization tools. Learn more about Social Operating Platform Web-based social marketing dashboard that provides customer engagement management, social networks control, and user guidance tools. Learn more about SocialMadeSimple Web-based social marketing dashboard that provides customer engagement management, social networks control, and user guidance tools. Learn more about SocialMadeSimple If you’re not using a tech tool to help you out, online reputation management can easily take up your whole day. Between monitoring social media mentions, ad campaigns, blog comments and mentions across the Web at large, you can easily find yourself thoroughly tied up trying to keep tabs on your brand online. Our white label plan lets you brand the software with your URL, logo, contact info and corporate design. You obtain a reputation management portal to collaborate with your clients and team mates. Rankur is an integrated solution for online listening, campaign management and team workflow. You have selected the maximum of 4 products to compare Add to Compare Grade.us by Grade Us (109 reviews) Visit Website The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews. Learn more about Grade.us Grade.us by Grade Us (109 reviews) Visit Website The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews. Learn more about Grade.us The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews. Learn more about Grade.us This is why so many businesses put their resources in social media monitoring tools to never miss a message–good or bad. Here at Sprout Social, we offer in-depth social media monitoring tools for brands to manage reputation, respond to questions or concerns and track social users who consistently mention your brand name. You have selected the maximum of 4 products to compare Add to Compare Atlas by Infegy (0 reviews) View Profile Measures online sentiment to gauge trends, predict consumer needs, conduct online market research, and drive corporate strategy. Learn more about Atlas Measures online sentiment to gauge trends, predict consumer needs, conduct online market research, and drive corporate strategy. Learn more about Atlas Atlas by Infegy (0 reviews) View Profile Measures online sentiment to gauge trends, predict consumer needs, conduct online market research, and drive corporate strategy. Learn more about Atlas Measures online sentiment to gauge trends, predict consumer needs, conduct online market research, and drive corporate strategy. Learn more about Atlas Measures online sentiment to gauge trends, predict consumer needs, conduct online market research, and drive corporate strategy. Learn more about Atlas Measures online sentiment to gauge trends, predict consumer needs, conduct online market research, and drive corporate strategy. Learn more about Atlas Easily generate online reviews in Google, Yelp, Facebook and more using a mobile-friendly toolkit. Track and manage online reviews. Learn more about Reviews Genie Easily generate online reviews in Google, Yelp, Facebook and more using a mobile-friendly toolkit. Track and manage online reviews. Learn more about Reviews Genie Your focus should be on your customers and your business, not trying to learn how to use a program. To ensure your success, the Reputation Igniter setup process was created with a simple to use and easy interface, ensuring that you establish your positive online reputation quickly and easily. Review Feed For Your Website Using our website plugin, you’ll instantly access reviews from your dashboard and place them prominently on your company website. Our review streaming plugin ensures prospective customers will see all the positive feedback you have earned and deserve. Simple To Understand Training And Setup Your focus should be on your customers and your business, not trying to learn how to use a program. To ensure your success, the Reputation Igniter setup process was created with a simple to use and easy interface, ensuring that you establish your positive online reputation quickly and easily. Friendly And Helpful Support Staff If during the setup process or at anytime you have a question, our detailed Knowledge Base of FAQs or Support Desk will help you find the answer quickly. Need a little more hands on help? Take advantage of a free setup and implementation meeting with one of our specialists. Simple To Understand Training And Setup Your focus should be on your customers and your business, not trying to learn how to use a program. To ensure your success, the Reputation Igniter setup process was created with a simple to use and easy interface, ensuring that you establish your positive online reputation quickly and easily. Naymz is a tool that can help you track and manage your social influence, which is closely correlated to your online reputation. The higher your influence, the more positive your reputation will be. Monitoring and managing your online reputation is vital for your offline reputation. Rankur protects your brand, personal name, CEO’s name and improves your overall performance on the web. Sign up for free and start monitoring your most valuable asset now! Paying attention to, and managing your online reputation, can not only increase trust and visibility in your business, but also has an impact on your bottom line. Harvard Business School reports that a one-star increase on Yelp leads to a 5-9 percent increase in revenue. If you are not actively managing your reputation, these are well researched numbers that should not be ignored. Back then, the search results were so simple that reputation management was pretty straightforward. You could clearly see if those blue links connected to positive content — if so, your reputation was great. Naymz is a useful tool for tracking your social influence, which is closely tied to your online reputation. The most intriguing feature is a RepScore that rates your influence across different social networks, such as LinkedIn, Twitter, Facebook and others. There are also built-in tools for enhancing your personal brand, tracking your visitors, comparing your rank with those of your peers and industry leaders, and monitoring both Google and Bing for brand mentions—all from a single dashboard. A basic plan is free, while premium plans start at $12 per month. You can't Google your company 24/7, but there are tools out there that can "listen" online for mentions of your brand, products, and services. These are good to invest in, so you can be proactive about your reputation. Social Media MonitoringRankur is a top rated tool for monitoring social media like Facebook, Twitter, YouTube, Google+, Instagram, LinkedIn and many more. Discover conversations about your business, your products, your managers and react in real time with Rankur. Start now Social Media ManagementManage any company page straight from Rankur. Schedule posts, respond to customers and leads from one single place. Improve your customer care with our powerful and affordable tools. Start now White Label & RebrandingWant to have your own software tool? Use Rankur under your own brand and present your own reputation management portal to your clients. Pay low, fixed fee and bill as much as you’d like. Get all the power of Rankur under your name – listening tool, data analysis & reports, email alerts, custom dashboards. Translation available to any language. Start now The second major function our business reputation management tools provide is that it gives your customers a direct and easy to submit feedback. Our software allows you to request feedback from customer by reaching out to them by text message, email, through your website, ordering system, social media or through printed materials. The maturity of digital portals and a plethora of social forums today have made information transparent and accessible in a few clicks. The core challenge is to determine the level of discretion when it comes to sharing data online, and a smart tool like from RateGain makes that easy for us. RateGain team has done a great job in managing our hotel’s online reputation. Trisna Widia Corporate Internet Marketing & E-Commerce Manager Prime Plaza Hotels and Resorts, Indonesia If people are talking about you and your business online, you want to know about it. As a small business, it’s important to monitor your online reputation. Gaining the trust of consumers will make or break your company. Visible is for marketers, research groups, agencies and any other enterprise department looking to learn and participate as well manage their online reputation with their extended communities online. Brands, who wish to remain relevant, listen to open feedback, provide service for their customers, and message in new and interesting ways that resonate with customers can use Visible Intelligence to both inform and improve their business. Social media is moving at the speed of thought, and this platform lets you stay abreast with the market. It is a paid tool. According to a study cited by Forbes, 88% of customers trust online reviews as much as recommendations from people they know. Your online reputation, whether it is positive, negative, or nonexistent, is currently having an enormous impact on how your business is perceived by potential customers. I write a lot about Google Autocomplete (for example, on Search Engine Land for businesses and for individuals). I’m passionate about Autocomplete because it is the first impression you or your company makes online. Before the search results even show up, those Autocomplete results are displayed in the drop-down from the search bar. If you care about your online reputation, these Autocomplete keywords are incredibly important to be aware of and manage. Trackur is a social media monitoring tool that offers instant notifications when your brand is mentioned. That means you can respond promptly and appropriately, even when you’re not glued to your Facebook news feed all day. With built-in analytics capabilities, you can take online reputation management to the next level by tracking and analyzing trends, such as which marketing efforts elicit the most positive responses. Trackur offers a free basic plan; paid plans start at $27 per month. Have we mentioned mentions? On top of reviews, Reputation Management finds mentions from news sites, blogs and social networks so businesses get the full picture of what people are saying. Learn more about monitoring online mentions Give businesses a competitive edge Compare how frequently a business is mentioned versus its competitors and track social activity to benchmark the competition’s growth on multiple platforms. Learn more about competitive benchmarking Remember, a customer with a negative experience is 50% more likely to post a review than a customer with a positive experience. No one, however, can prevent all negative reviews, but our online reputation management software does allow a closer and more direct way for customers to directly communicate with you so any issues the customer had can be addressed before the customer posts a review for the world to see. Grow Your Customer RelationshipsCustomers are the lifeblood of your business. But in today’s glut of communications overload, its more challenging than ever to get your message through. At the same time, customers are getting more savvy, fragmented and unpredictable. Your business needs to actively grow new customer relationships and maintain existing ones to be sustainable and thrive. RenegadeWorks online reputation management software and referral marketing software helps you do this. Customers are the lifeblood of your business. But in today’s glut of communications overload, its more challenging than ever to get your message through. At the same time, customers are getting more savvy, fragmented and unpredictable. Your business needs to actively grow new customer relationships and maintain existing ones to be sustainable and thrive. RenegadeWorks online reputation management software and referral marketing software helps you do this. Reputology helps businesses monitor and manage online reviews by providing alerts, dashboards, and analytics. In addition, the tool includes a summary report to help you make decisions based on consumer feedback. It integrates with Hootsuite and other social media management tools. Price: Starts at $25 per month for single locations; multi-location monitoring is also available. – Gather online reviews with Review Generation Reviews are critical for online success, but generating and managing them is hard work. Offer businesses a tool that does the heavy lifting for them. Solicit feedback from customers, both online and in-store Find out what your customers like best and where you can improve Spread positive reviews throughout social media Learn more about Review Generation You have selected the maximum of 4 products to compare Add to Compare InternetReputation.com by InternetReputation.com (1 review) View Profile InternetReputation.com Takes all aspects of your internet reputation into account & combines social media, content marketing & more. Learn more about InternetReputation.com InternetReputation.com Takes all aspects of your internet reputation into account & combines social media, content marketing & more. Learn more about InternetReputation.com InternetReputation.com Takes all aspects of your internet reputation into account & combines social media, content marketing & more. Learn more about InternetReputation.com InternetReputation.com Takes all aspects of your internet reputation into account & combines social media, content marketing & more. Learn more about InternetReputation.com The Internet has transformed word-of-mouth into a major force that can reach around the globe. With a strong reputation, you attract new customers, keep the ones you have, and grow. And while in the old days, managing a company reputation meant managing public perception across geography, today the Internet adds another important layer. Monitoring your reputation is an ongoing effort, and there will always be new places that you will need to be concerned about. Six years ago, you didn’t have to worry about Twitter, and two years ago you didn’t need to worry about Pinterest. As the landscape of the Web evolves, so too will the properties you need to monitor and the tools necessary to do so. Don’t let the Internet overwhelm you—take control over your image, no PR team required. Contact us today to talk about we at Reputation X can address your challenges.Businesses big and small can benefit from the software options listed above. In fact, these tools can serve as one of your most effective assets. The programs work for you, constantly monitoring the web for mentions and helping you respond where and when it’s appropriate. They can also be incredibly effective for gathering additional reviews and mentions. Here are fifteen social media and consumer review monitoring tools worth considering. The list includes services designed for single and multi-location businesses, as well as tools for specific industry sectors, such as medical, travel, and automotive. With the number of tools available, you will probably need to do some research to determine which services fulfill your needs. Usually a mix of a few of these free services will cover your bases, but you will need time to do the manual work necessary for the tools that are not automated. Real Time Reporting The Dashboard let’s you stay on top of what’s being said about your business. With our Reputation Snapshot you’ll have access to: Most recent feedback and reviews Overall feedback rating Average online rating Actively Monitor Top Review Sites Connect your dashboard to major rating and review sites like Yelp, Google+ , Yahoo, and CitySearch to pull in reviews that have been posted about your business. New review snapshots are displayed inside your dashboard along with a special alert that is sent directly to notify you that a new rating or review has been found by the software. Simple Automated Feedback Loop Launch To start the automated feedback loop process, simply enter some basic customer information using our “Quick Add” form or send customers to your company branded external review page. • Price: Brandwatch offers 3 different plans but one of them, the Pro plan, is catered to small businesses. This plan starts at $899 per month, which is on the more expensive side for online reputation monitoring websites. Your online reputation doesn’t need to be left up to chance. With close monitoring to start, followed by well-planned communication, your brand will be seen in a better light, by more people. Discover trending topics, track your social media presence and manage your online reputation more effectively with Rankur. With advanced reporting capabilities, you can narrow your results by demographics and other data to really tune in to how your marketing messages and branding efforts are resonating with a particular subset of your audience. You can get a basic plan for free or opt for a paid plan with more features starting at $14 per month. Fact: 75% of online users are more likely to click on a negative search result than on a positive one. Because of social media, it is now easy for everyone to spread negative content. How can you protect your name, your business, and your reputation? Also, by tracking your reviews with our online reputation monitoring software, you will be able quickly respond to negative reviews. Most review sites allow business owners to directly respond to negative reviews for potential customers to see. This shows your potential customers that you care about their issues and that you work hard to respond to any issues that may crop up. They are, however, 50% less likely to leave a review than a customer who had a negative experience. This means that your online reputation may not accurately represent all of your customers’ experiences. If you think your online reputation stops with what can be seen on review sites like Yelp, Trip Advisor, and Google Business, you're wrong. While these play a big role in what people see about you, it goes far beyond that. No. The Brand Grader lets you assess any brand's reputation online. This includes your competitors, industry voices or publications, or specific products owned by a larger brand. If it has its own name and social media accounts, The Brand Grader can examine it. Eventually you’ll have enough information to see how your referral, social media and site traffic lead to customers. Through comparative analysis, you can measure your new reputation management efforts and watch the cost acquisition costs dwindle. It’s smart to set some goals for your social media reputation management strategy. While each business is unique, brands can all see success with engaged customers, more attention to positive reviews and social media traffic tracking. Sentiment Metrics has a reputation management tool that, just like the other services mentioned, helps you monitor what is being said about you, your brand and your products across blogs, forums and news sites. The reports you’ll receive by using this software focus on sentiment, which tells you if the mention is positive, negative or neutral. The reports have nice visual graphs and you can break them down by gender, age groups and location. One of the big differentiators and benefits of using this service is that you get email alerts sent to you whenever you have bad press. It’s a paid tool Want to have your own software tool? Use Rankur under your own brand and present your own reputation management portal to your clients. Pay low, fixed fee and bill as much as you’d like. Get all the power of Rankur under your name – listening tool, data analysis & reports, email alerts, custom dashboards. Translation available to any language. Start now Google Alerts is Google’s free keyword-tracking service. The service is a simple but very useful tool that should form part of any reputation management strategy as an efficient way to keep up on what the search giant is indexing about your company and its products. Typical for Google services, the tool is aesthetically pleasing and easy to use. It basically involves stating your keywords, setting the scope of your search (comprehensive or specific to media-related sites) and choosing the frequency of email alerts (real-time, once per day, or once per week). And it is a free service. White Label & RebrandingWant to have your own software tool? Use Rankur under your own brand and present your own reputation management portal to your clients. Pay low, fixed fee and bill as much as you’d like. Get all the power of Rankur under your name – listening tool, data analysis & reports, email alerts, custom dashboards. Translation available to any language. Start now You missed myprsite.com, we offer both software and full service reputation management including world wide Web brand monitoring, local listing distribution and monitoring, social media monitoring and lead generation, review building, press release distribution, search engine optimization & website design and development. Check us out at myprsite.com/start 5 Comments autorijscholen delft June 4, 2015 Hello would you mind sharing which blog platform you're using? I'm going to start my own blog in the near future but I'm having a difficult time selecting between BlogEngine/Wordpress/B2evolution and Drupal. The reason I ask is because your layout seems different then most blogs and I'm looking for something completely unique. P.S Apologies for getting off-topic but I had to ask! Adam Polaszewski June 4, 2015 No apologies needed. We're glad to help any way we can. All are great choices. We ran with WordPress. Rob July 31, 2015 You missed myprsite.com, we offer both software and full service reputation management including world wide Web brand monitoring, local listing distribution and monitoring, social media monitoring and lead generation, review building, press release distribution, search engine optimization & website design and development. Check us out at myprsite.com/start Rob July 31, 2015 Totally agree, WordPress is the way to go! Rob July 31, 2015 You missed myprsite.com, we offer both software and full service reputation management including world wide Web brand monitoring, local listing distribution and monitoring, social media monitoring and lead generation, review building, press release distribution, search engine optimization & website design and development. Check us out at myprsite.com/start With RenegadeWorks’ internet reputation management software, we help you target all of your customers and give those that had a positive experience an easy avenue to leave their reviews. Once a promoter selects that category, you receive the feedback that a customer had a positive experience and the customer is directed to Google Reviews so they can tell others about their positive experience. The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us We recently completed an interesting reputation management project and I thought it'd be helpful to post our strategy and results to the SEOmoz community. My hope is that you'll read this and get some ideas, or even better, you'll point out some areas that we overlooked or things we can do to improve our approach. No matter who you are or what your business does, it’s just about impossible to avoid seeing negative feedback. And that’s OK because as many grumps there are wanting to push negative sentiment at your brand, there’s just as many speaking positively about you. However, without some form of social media reputation management, how do you even know what people are saying? ReviewBuzz is a patented system that helps your team get more 5-star online reviews on sites like Google, Yelp, Facebook and more. Learn more about ReviewBuzz ReviewBuzz is a patented system that helps your team get more 5-star online reviews on sites like Google, Yelp, Facebook and more. Learn more about ReviewBuzz An online review platform that simplifies the process of getting reviews on sites like Google, Yelp, and Facebook. Learn more about Max Feedback An online review platform that simplifies the process of getting reviews on sites like Google, Yelp, and Facebook. Learn more about Max Feedback You have selected the maximum of 4 products to compare Add to Compare Reply Pro by Basedin (0 reviews) View Profile App for local businesses that makes it easy to monitor, manage, and respond to online reviews. Learn more about Reply Pro App for local businesses that makes it easy to monitor, manage, and respond to online reviews. Learn more about Reply Pro Reply Pro by Basedin (0 reviews) View Profile App for local businesses that makes it easy to monitor, manage, and respond to online reviews. Learn more about Reply Pro App for local businesses that makes it easy to monitor, manage, and respond to online reviews. Learn more about Reply Pro App for local businesses that makes it easy to monitor, manage, and respond to online reviews. Learn more about Reply Pro App for local businesses that makes it easy to monitor, manage, and respond to online reviews. Learn more about Reply Pro You have selected the maximum of 4 products to compare Add to Compare Spiral16 by Spiral16 (0 reviews) View Profile Monitors, measures and analyzes digital content, seeking the most relevant online information related to specific areas of interest. Learn more about Spiral16 Monitors, measures and analyzes digital content, seeking the most relevant online information related to specific areas of interest. Learn more about Spiral16 Spiral16 by Spiral16 (0 reviews) View Profile Monitors, measures and analyzes digital content, seeking the most relevant online information related to specific areas of interest. Learn more about Spiral16 Monitors, measures and analyzes digital content, seeking the most relevant online information related to specific areas of interest. Learn more about Spiral16 Monitors, measures and analyzes digital content, seeking the most relevant online information related to specific areas of interest. Learn more about Spiral16 Monitors, measures and analyzes digital content, seeking the most relevant online information related to specific areas of interest. Learn more about Spiral16 Despite a large number of privacy settings on nearly every online platform, it is never safe to assume that anything you put online will ever remain private. As such, it is important to pay close attention to the words you use in all of your communication. Make sure your photo and video content is treated with the same respect. All employees within your company, especially those who are always in the limelight and strongly attached to your brand image, abide by rules of good online conduct. Even "private" conversations can be screenshot and posted in other places online. Even though you can remove content, it never really goes away completely. Even with the best security, hackers can still sometimes get through, and we all know what happened when hackers released the names of many Ashley Madison account holders. You have selected the maximum of 4 products to compare Add to Compare Astute Social by Astute Solutions (0 reviews) View Profile A full social media management platform for listening, engaging and publishing. Manage customer relationships via social media. Learn more about Astute Social A full social media management platform for listening, engaging and publishing. Manage customer relationships via social media. Learn more about Astute Social Astute Social by Astute Solutions (0 reviews) View Profile A full social media management platform for listening, engaging and publishing. Manage customer relationships via social media. Learn more about Astute Social A full social media management platform for listening, engaging and publishing. Manage customer relationships via social media. Learn more about Astute Social A full social media management platform for listening, engaging and publishing. Manage customer relationships via social media. Learn more about Astute Social A full social media management platform for listening, engaging and publishing. Manage customer relationships via social media. Learn more about Astute Social You have selected the maximum of 4 products to compare Add to Compare Ingeniux Cartella by Ingeniux (0 reviews) View Profile Delivers the best in social networking, web analytics, and content management to make social software fit business and IT needs. Learn more about Ingeniux Cartella Delivers the best in social networking, web analytics, and content management to make social software fit business and IT needs. Learn more about Ingeniux Cartella Ingeniux Cartella by Ingeniux (0 reviews) View Profile Delivers the best in social networking, web analytics, and content management to make social software fit business and IT needs. Learn more about Ingeniux Cartella Delivers the best in social networking, web analytics, and content management to make social software fit business and IT needs. Learn more about Ingeniux Cartella Delivers the best in social networking, web analytics, and content management to make social software fit business and IT needs. Learn more about Ingeniux Cartella Delivers the best in social networking, web analytics, and content management to make social software fit business and IT needs. Learn more about Ingeniux Cartella You have selected the maximum of 4 products to compare Add to Compare SocialClout by SocialClout (0 reviews) View Profile SocialClout, an award winning product helps any individual or business to optimize & measure their social media management efforts. Learn more about SocialClout SocialClout, an award winning product helps any individual or business to optimize & measure their social media management efforts. Learn more about SocialClout SocialClout by SocialClout (0 reviews) View Profile SocialClout, an award winning product helps any individual or business to optimize & measure their social media management efforts. Learn more about SocialClout SocialClout, an award winning product helps any individual or business to optimize & measure their social media management efforts. Learn more about SocialClout SocialClout, an award winning product helps any individual or business to optimize & measure their social media management efforts. Learn more about SocialClout SocialClout, an award winning product helps any individual or business to optimize & measure their social media management efforts. Learn more about SocialClout Essentially this means your brand receives a lot more messages than before. To manage your social media reputation, it’s critical to respond to everyone reaching out. Customers expect a response from a brand within four hours, but the average company response on social is 10 hours. By encouraging more social media reviews, you have the chance to increase your reputation (especially if it’s limited or in a bad spot). Try to provide the easiest route possible to your most sought-after review sites. Clickable images, links in posts and specific images that have calls to action requesting reviews all work well. Share Reviews On Top Social Media Based on manual or automatic settings, Reputation Igniter helps you socially share your recent positive feedback and new reviews with your Facebook, Twitter, and Google+ followers. Automated Review And Feedback Posting Automate the share process easily by determining which feedback and reviews to share, how often to share them, and the maximum number to share each day. Have a hot new review that you want to share immediately? Manually spread the word at the push of a button right from your main dashboard. Attention Grabbing Social Media Posts Each shared review includes an image, increasing your likes and shares, and a customer review that highlights your company. Reputation Ranger targets four niche industries — hotel and travel, restaurants and bars, plumbers and home contractors, and automotive sales and service. This tool monitors Facebook and industry-related sites, and generates reports and alerts. Price: Starts at $29 per month. – Hi Kathleen, thank you for including ReviewTrackers in this fantastic list. We recently introduced an awesome new dashboard, as well as new features that can boost the business reputation of anyone from SMBs to enterprise-level organizations. Send me an E-mail and I’d be glad to provide more info to Web Marketing Today readers. Migs March 7, 2015 Reply Hi Kathleen, thank you for including ReviewTrackers in this fantastic list. We recently introduced an awesome new dashboard, as well as new features that can boost the business reputation of anyone from SMBs to enterprise-level organizations. Send me an E-mail and I’d be glad to provide more info to Web Marketing Today readers. So you not only know what people say about you, and when, but you can also identify trends and start making smarter marketing choices. When it comes time to reach out and build a stronger reputation, these kinds of insights are invaluable. As we’ve discussed, the first step to a stronger reputation is knowing how people feel about your brand. And if this is your goal, it’s hard to go past Mention. These responses are averaged, and this makes up your NPS. By asking for responses, you actively improve your brand reputation and become more appealing to future buyers. This will come as no surprise, but social media and brand reputation go hand in hand. Aside from your website, your social profiles are likely the most visible access points for your business. For this reason, you need to communicate clearly and often on social. How does this improve your reputation? For one, the more quality, engaging content you share with your audience, the better. But it also lets you speak to your followers at inopportune times. For instance, on July 4th (or your nation’s equivalent) when the whole staff is off, you can still post a few holiday-themed messages to build rapport with your customers. A professional, engaging social presence lets you stay front-of-mind for consumers, and builds trust in your brand. And as word spreads and followers join your flock, your reputation improves. Not a good look. Email marketing is key to a strong brand. Whether it’s for customer onboarding or plain old marketing, a well-crafted email campaign leads to happier customers, better reviews, and a healthier reputation. Your emails help maintain your reputation on a daily basis, but also come in handy when a crisis breaks out. Suppose something goes wrong – a product recall or poor choice of words from the CEO. You need to issue a statement, and monitor responses to ensure that this has been handled correctly. Cision is a leading provider of public relations software, enabling communication professionals to plan, execute and measure their campaigns in one integrated platform. Users are able to manage their brands performance and track their reputation by monitoring social conversations, benchmarking against competitors and analyzing the effectiveness of campaigns. Learn more about Cision Twitter searches can help you with your customer service and brand monitoring. Simply enter your brand in the search box. Then, choose "More Options." Select what you want to appear in the search, and then save the search. In the advanced search section, you can use the searches to keep track of any tweets to you, or to your competition, to keep an eye on your reputation. You have selected the maximum of 4 products to compare Add to Compare Cision by Cision (5 reviews) Visit Website Cision is a leading provider of public relations software, enabling communication professionals to plan, execute and measure their campaigns in one integrated platform. Users are able to manage their brands performance and track their reputation by monitoring social conversations, benchmarking against competitors and analyzing the effectiveness of campaigns. Learn more about Cision Allows users to monitor conversations, track coverage, measure public sentiment and analyze results. Learn more about Cision Cision by Cision (5 reviews) Visit Website Cision is a leading provider of public relations software, enabling communication professionals to plan, execute and measure their campaigns in one integrated platform. Users are able to manage their brands performance and track their reputation by monitoring social conversations, benchmarking against competitors and analyzing the effectiveness of campaigns. Learn more about Cision Allows users to monitor conversations, track coverage, measure public sentiment and analyze results. Learn more about Cision Cision is a leading provider of public relations software, enabling communication professionals to plan, execute and measure their campaigns in one integrated platform. Users are able to manage their brands performance and track their reputation by monitoring social conversations, benchmarking against competitors and analyzing the effectiveness of campaigns. Learn more about Cision Allows users to monitor conversations, track coverage, measure public sentiment and analyze results. Learn more about Cision Once you implement your social media monitoring tools, you can track new positive reviews and do a comparison over a three to six month or year-long period. For more insights, Convince and Convert shows how you can track this information in your Google Analytics Social Reports. I know this was written last year, but I’ve been going through different posts like this and free trials for various review monitoring sites/tools, and there are a few good ones that aren’t on here. That’s probably because they’re newer, but an update to a well-ranking post would probably be a good idea. For example, SoBox is a brand new one that uses customer mobile phone numbers to simply and directly get them to leave a review, while filtering the bad ones to go directly to the client, instead of to the actual review sites. I’m still checking it out, but it seems to be one of the simplest for both the client and customer. Any other new ones out there that people think are great? Carlton December 12, 2016 Reply I know this was written last year, but I’ve been going through different posts like this and free trials for various review monitoring sites/tools, and there are a few good ones that aren’t on here. That’s probably because they’re newer, but an update to a well-ranking post would probably be a good idea. For example, SoBox is a brand new one that uses customer mobile phone numbers to simply and directly get them to leave a review, while filtering the bad ones to go directly to the client, instead of to the actual review sites. I’m still checking it out, but it seems to be one of the simplest for both the client and customer. Any other new ones out there that people think are great? It’s not designed to be comprehensive – that’s what the other tools on this list are for. Instead, the aim is to quickly understand some of the things a brand does best, and what’s not working so well. Social Mention has a number of real-time search tools and a useful statistics sidebar. The statistics include sentiment, top keywords, top users, top hashtags, last mention and more. 10. WhoLinksToMe – A link search tool that tracks backlinks and makes them easily sortable by anchor text, origination, and by the target URL with enhanced reporting capability. You can also import links from Google Webmaster Tools for enhanced analysis. Google Autocomplete generally shows four results to most users, but tools like UberSuggest show 10, giving you deeper insight into any problems that may be lurking when someone types a letter after your brand name. Bookmark it! (Bonus: It is also an amazing keyword research tool to use for your SEO campaigns.) If you read the section above and were wondering how in the heck are you going to track all those keywords on your social channels–don’t worry, we’ve got you. Sprout Social’s social media monitoring tools make it absolutely easy to not only track keywords across platforms like Twitter, Instagram and Facebook, but also have all the messages in a single-stream inbox. Connecting to Sprout Social streamlines your workflow with the Smart Inbox so you don’t have to log in and out of multiple tools. Keep all of your hashtag, keyword and brand mentions data in one place, all while responding and replying to customers within the platform. In 2015, the online retailer Amazon.com sued 1,114 people who were paid to publish fake five star reviews for products. These reviews were created using a website for microtasks, Fiverr.com. Several other companies offer fake Yelp and Facebook reviews, and one journalist amassed five star reviews for a business that doesn't exist, from social media accounts that have also given overwhelmingly positive reviews to "a chiropractor in Arizona, a hair salon in London, a limo company in North Carolina, a realtor in Texas, and a locksmith in Florida, among other far-flung businesses". If you’ve used Google Alerts, you’ll know how nice is it to receive a daily update of your mentions online. Now, imagine these are alerts are in real time, when you need them, and including social media, forums, blogs, news sites, reviews, and even television. On the one hand, Buzzsumo could’ve belonged in the first half of this post. It shows you what content is trending across social media, blogs, and news. Use this to compare your own content with competitors, and try to understand why their work might be more popular online. But it’s also a powerful communication tool. For starters, knowing what works well online helps you produce better content. But Buzzsumo is perhaps best used to identify influencers, and these can have a spectacular effect on your brand. RepScore is Naymz’s program that rates your online influence across different social networks in a relative comparison to other members. It assesses what your peers think about you, whether or not others listen and engage with you and what makes you unique and valuable as an influencer. From there, it gives you a score between one and 99 (with 99 being the best) and ranks your influence level as builder, established, top member, or elite member compared to other Naymz members. Listen to the entire web – monitor news, blogs, and social media networks. Our crawler scans more than 100M web pages per day and extracts conversations, comments, articles and online reviews. With Rankur you’ll stay on top of anything that happens on the entire Web. Start exploring now With Me on the Web, you can get notified when your personal data appears on the web. You can use Me on the Web to alert you when your personal information–say, your email address or phone number–gets published online. Rankur monitors online reviews, blogs, news, forums and social networks. Our tool performs text analysis and extracts sentiment, as well as opinions. It measures the quantity and quality of the conversations, analyzes the demographic profile of the audience, gives you the possibility to manage your social profiles and perform you campaign from within our engagement calendar. Rankur also offers identification of community leaders and facilitates the analysis of your customers’ behavior and engagement. A social media and web tech enthusiast. I keep myself busy with building social media strategies, tactics, exploring new platforms and sharing the best of my knowledge online. I like to play basketball and football. Harsh AjmeraA social media and web tech enthusiast. I keep myself busy with building social media strategies, tactics, exploring new platforms and sharing the best of my knowledge online. I like to play basketball and football. Follow @ajmeraharsh Web MonitoringListen to the entire web – monitor news, blogs, and social media networks. Our crawler scans more than 100M web pages per day and extracts conversations, comments, articles and online reviews. With Rankur you’ll stay on top of anything that happens on the entire Web. Start exploring now Analytics and ReportsUnderstand your audience by detailed demographic drill down and design your own live dashboards and report ... 

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